Privacy Policy

Personal Information

When you create an account with Swynd, we collect:

• Name and email address
• Profile information and preferences
• Payment information (processed securely through our payment providers)
• Communication preferences

Social Media Data

With your explicit consent, we access:

• Social media account information (usernames, profile data)
• Content you create and schedule through our platform
• Analytics and performance data from your social media accounts
• Audience insights and engagement metrics

Usage Data

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance data and error logs
• Cookies and similar tracking technologies

We use your information to:

• Provide and improve our AI-powered social media automation services
• Generate personalized content recommendations
• Schedule and publish content to your connected social media accounts
• Provide analytics and insights about your content performance
• Process payments and manage your subscription
• Send important service updates and notifications
• Provide customer support and respond to your inquiries
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Analytics and monitoring services
• Customer support platforms
• Email and communication services

Social Media Platforms

When you connect your social media accounts, we share content and data as necessary to provide our services, including posting content on your behalf and retrieving analytics data.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest using AES-256 encryption
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Secure data centers with 24/7 monitoring
• Employee access controls and security training
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

You have the following rights regarding your personal information:

Access and Portability

You can access, download, and export your personal data through your account settings or by contacting us.

Correction and Updates

You can update your personal information at any time through your account settings.

Deletion

You can request deletion of your account and personal data. Some information may be retained for legal or business purposes.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences in your account.

Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Swynd operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Certification schemes and codes of conduct

Swynd is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in our application

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: