Cookie Policy

Last updated: January 1, 2025

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

Similar technologies include web beacons, pixels, and local storage, which serve similar purposes to cookies.

2. How We Use Cookies

We use cookies for various purposes to enhance your experience and improve our services:

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

  • Authentication and security
  • Session management
  • Load balancing
  • CSRF protection
  • Basic functionality and navigation

Performance Cookies

These cookies help us understand how visitors interact with our website:

  • Page load times and performance metrics
  • Error tracking and debugging
  • Usage analytics and statistics
  • A/B testing and optimization

Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Language and region preferences
  • Theme and display settings
  • Form data and user inputs
  • Feature preferences and customizations

Marketing Cookies

These cookies are used to deliver relevant advertisements and track marketing effectiveness:

  • Targeted advertising
  • Conversion tracking
  • Retargeting campaigns
  • Social media integration

3. Types of Cookies We Use

Cookie NamePurposeDurationType
swynd_sessionUser authentication and session managementSessionEssential
swynd_preferencesStore user preferences and settings1 yearFunctional
_gaGoogle Analytics - distinguish users2 yearsPerformance
_gidGoogle Analytics - distinguish users24 hoursPerformance
_fbpFacebook Pixel - track conversions3 monthsMarketing

4. Third-Party Cookies

We work with trusted third-party services that may set their own cookies:

Analytics Services

  • Google Analytics: Website traffic and user behavior analysis
  • Mixpanel: Product analytics and user engagement tracking
  • Hotjar: User experience and heatmap analysis

Marketing and Advertising

  • Facebook Pixel: Social media advertising and conversion tracking
  • Google Ads: Search and display advertising
  • LinkedIn Insight Tag: Professional network advertising

Support and Communication

  • Intercom: Customer support chat functionality
  • Zendesk: Help desk and support ticket management

5. Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Block third-party cookies
  • Clear all cookies when you close your browser
  • Set up notifications when cookies are being set

Browser-Specific Instructions

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

Opt-Out Links

You can opt out of specific third-party cookies:

6. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

⚠️ Important Notice

Disabling essential cookies will prevent you from using core features of our platform, including logging in and accessing your account.

Potential Impacts

  • Loss of personalized settings and preferences
  • Reduced website functionality and performance
  • Inability to stay logged in between sessions
  • Less relevant content and advertisements
  • Difficulty accessing certain features or pages

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying a notice on our platform

We encourage you to review this policy periodically to stay informed about our use of cookies.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@swynd.com

Address: Swynd Inc., 123 Innovation Drive, San Francisco, CA 94105

Data Protection Officer: dpo@swynd.com